Questions answered, issues resolved
How to reach us
Three direct routes to the Core Sphere team - pick the one that suits your situation and expected response time.
Best for detailed questions about your account, programme access, or billing. Replies arrive within one business day.
Response: 1 business dayPhone
Available for urgent matters during business hours. If you reach voicemail, leave your name and the platform issue - calls are returned same day.
Mon–Fri, 9 am–5 pm AESTContact form
The contact page has a structured form that routes your message to the right team member. Attach screenshots if a technical issue is involved.
Routed within 4 hoursCommon questions
These are the situations our support team encounters most often. If your question is not here, the contact page is the next step.
Briallen coordinates all learner support requests and ensures technical issues are escalated to the right team without delay.
Lesson videos are not loading or stall mid-playback
This is almost always a browser cache issue. Clear the cache, switch to a different browser, and check that your connection speed is above 10 Mbps. If the problem persists on multiple devices, email us with your account ID and the specific lesson title.
Password reset email has not arrived
Check your spam or promotions folder first - automated emails from spinbett-au.com occasionally land there. If nothing appears within 15 minutes, contact us by phone and we will reset your credentials manually while you wait.
Switching to a different masterclass after enrolment
Transfers between programmes are possible within 7 days of purchase, provided the target masterclass has available places. Send your order reference and the name of the masterclass you want to move to - we will handle the rest.
A charge appeared that does not match the stated price
Currency conversion by your bank can add a small variance, particularly for cards issued outside Australia. Send us the transaction amount and date and we will confirm whether it matches your order or raise a correction if needed.
Accessing downloadable materials and practice notes
Supplementary files are attached to each lesson module, visible below the video player once the preceding module is marked complete. If a file link appears broken, screenshot the lesson page and send it to us.